Studies have shown that 80% of your sales will come from 20% of your customers. So how do you retain those happy 20% and make them feel valued? The answer is by speaking their language – that is, understanding their needs in relation to your niche or industry so that they feel understood, not just…
Category: Customer Service
Customer Satisfaction Management
General understanding of consumer satisfaction or dissatisfaction is the result of differences between consumer expectations and performance perceived by consumers. From the various definitions of consumer satisfaction that have been researched and defined by marketing experts, it can be concluded that customer satisfaction is a behavior response consumer in the form of after-purchase evaluation of…
How Can Poor Customer Service Affect A Business
Today, potential customers have wider choices than ever in making a purchase. It’s easier to compare services. With visible online reviews and customer engagement in a variety of channels, your company’s performance is under scrutiny. Clients and prospects have no problem switching over to a competitor if they consider them fit. It’s more expensive to…
WeCutFoam Introducing New Product, Combo 2D Vinyl Wrapped Foam Sign With 3D Objects
WeCutFoam, fabricator of custom letters, signs, props and exhibits is pleased to announce the expansion of its product line to include additional vinyl wrapped signs with embedded 3D objects. The company is now printing large adhesive patterned vinyl prints wrapping it around foam pieces then gluing three dimensional objects and props on top. Thus, offering…
Great Customer Experience Begins With A Contact Center Audit & Assessment
The first step in the “Government Contact Center Operations Audit, Assessment & Benchmarking” is the execution of a contact center benchmarking audit. Who needs to conduct an annual operations audit and assessments? Anyone who needs to understand how to improve their customer’s digital experience and the organization’s service delivery performance. Whether they manage a team,…
How Is ASP DOT NET Development Good for Business Application?
With the release of every new version, ASP.NET has become a lot more stable, therefore many businesses opt ASP.NET for web development. It is a part of.NET framework which allows developers and engineers to develop websites and web applications. As of now, there are so many individual developers and engineers who prefers developing websites and…
Waterproofing Contractors
TERRACE WATERPROOFING: Why has roof waterproofing for brand spanking new home house owners become essential? Terrace waterproofing could be a terribly essential space because it is often exposed to harsh weather, climatical changes, and rains. The terrace surface tends to accumulate rainwater that in due course starts oozy within the block. Over time the deterioration of the…
5 Essential Things A Professional Wedding Planner Follows For A Mesmerizing Winter Marriage Ceremony
With the winter season approaching within a few months, the time for celebrations will also begin. The romantic and cozy feeling in every event makes the couples and guests feel excellent. However, planning ceremonies for the marriage may become cumbersome if you do not take services from the right wedding planner. To organize a perfect…
The Thoughts Of What Life Means To Me
Opportunity to serve and genuinely be served is everywhere, all we have to do is do the leg work. I remember when I used to deliver newspapers and solicit subscriptions for them when I was a boy. I developed that philosophy back then when I would persistently call on people to do the five-dollar and…
Courier Service App Development: Everything Explained For You
There are many reasons for the rising popularity of mobile apps in courier and shipping services. An app can bring all-round convenience in the delivery of a parcel for both the service provider and the customers. The service provider can track their customers as well as the delivery agents to ensure faster delivery of services….
Don’t Ask The Question If You Don’t Want To Hear The Answer
Recently I had an interesting interaction on LinkedIn. A young man from a financial services company asked to connect with me, which I accepted. He immediately sent me a message asking to meet for coffee to conduct a personal financial review, and told me his other customers were VERY (yes he “e-yelled” VERY) satisfied with…
What Do You Expect From Your Customers?
Customers are the backbone of every business. And no business can survive if it doesn’t take care of its customers. In fact, managing your customers is as crucial as managing your employees. Having said that, some customers can cause unneeded stress and take up too much your valuable time. So what should you expect from…
Improving the Industry With Pipe Threading Machines
Production technology is one important aspect of the manufacturing section. The market is very much trying to bring all kinds of new technologies where the manufacturers and see that the time of manufacturing and also the efficiency is very much maintained at the same time. The first structures which come out of the industry are…
Things You Need to Know About Pre Employment Background Check
In the business industry, large factions of employers mostly associate background check with a criminal history of the potential employee. However, this is far from the truth. It brings forth much more than just his/her criminal records. It helps you understand and prove whether all the information provided by the candidate is true to his/her…
Customer Obsessed Leaders Ask Different Questions to Create a Differentiated Company
If there is one thing I have learned over time is that the questions you ask are usually more important than the answers. Leaders know what questions to ask and when to ask them so they can get their people to come up with the best solutions. They know that their people often times have…
The Customer’s Journey
Creating a successful customer experience is a lot like being in a relationship. Your interactions throughout the relationship will determine its long-term success. Being aware of every step of your customer’s journey is essential in an effective marketing framework. From the moment your customer discovers your brand, they’re on a journey. The journey has several…
The Essence of Creating Value
A cornerstone of any successful business is to generate value for its customers. Value is what truly drives business relationships and, in turn, profit (job security, growth, reinvestment). Value is, of course, a stimulus for each client to choose you in the first place. Something has value if it can efficiently meet a need, fulfill…
How to Choose the Right Carpet Cleaning Service
Have you noticed that your carpets are looking dingy and dirty and have even developed a bad odor? Does your carpet just feel rough? While all carpets add a lot of elegance and style to your office, all that walking around can take a toll on your rugs. When left unclean for too long, toxins…
5 Questions to Ask Before Hiring a Commercial Cleaning Company
Whether you run a customer service business with high customer traffic or an office building full of employees, it is crucial to ensure that your company has a reputation for being clean and well-maintained. Not only does the cleanliness of your office have a direct impact on your customers and clients, but it also fosters…
How to Increase Customer Loyalty
If you only just tweaked a couple of things in what you do, it is more than likely there will be an increase the loyalty of your clients. The challenge for so many of business, they don’t realize that they have a problem of losing customers. Based upon many surveys 70 percent of customers say…