So you need Redundancy Advice and want to know whether you’ll be needing an employment solicitor. Here’s my review on this Solicitor Referral company called Contact Law and you can find more information here.
Now if you’re looking for all bells and whistles you won’t get that here I’m here to give a totally honest review based on the experience of 7 of my friends who have faced the risk of redundancy this year.
So how does Contact Law actually work?
Contact Law is one of the largest firms in the UK offering a consumer-choice model for referrals.
Each month they help nearly 10,000 people get access to the right solicitor for their needs who need (or may need) a solicitor for their situation, in any civil area of law including employment law in the UK.
They have a team of 25 dedicated, trained case handlers (who are generally paralegals rather than lawyers) based in London and each person who makes an enquiry speaks to a dedicated case handler about their situation.
This discussion allows Contact Law to advise a client on what the best way forward for them is, and if they do want to proceed with a solicitor, they refer you to one or more of their recommended solicitors that exactly match your need. The recommended employment lawyer will call you later that same day.
All of the law firms which Contact Law have a referral agreement with sign a service-level agreement with them so that the client gets a guarantee of a minimum level of customer service. Contact Law stay in touch with you on an ongoing basis to ensure you are happy with the solicitor they have referred you to.
In the event that you are not happy, Contact Law will investigate further with the law firm in question and the agreement allows them not to refer further clients to it should any complaint be justified.
Through collecting this feedback, Contact Law are aware of which law firms are satisfying consumers and thus are making a genuine ‘recommendation’ to the consumer.
What this means to you is you are more than likely to have a satisfied experience rather than trawling the web trying to find a solicitor on your own without any idea what the service level will be like.
In addition, The law firm guarantees to charge Contact Law consumers the same fee as if they came directly to them, so this service is a genuinely free service for you.
How can Contact Law help you?
It’s completely free for initial advice, all you need to do is give them a couple of your details and someone will call you later today.
Quality of legal advice – as stated above, their case handlers provide some free advice about the employment law; the solicitor they refer you to will then provide free legal advice on the first call; only at that stage
Would you decide whether or not to instruct a solicitor to formally engage them. Top quality Employment Solicitors
Why have we been recommending them?
They can genuinely help you find the right solicitor for your needs. I’ll stress again. I don’t see the point in you going around enquiring with one solicitor to the next.
How do you know they are not simply good at marketing? It’s much better I think, to be able to explain your situation completely to an impartial paralegal or lawyer who will then be able to guide you in the right direction.
Contact Law can offer you solicitors experienced in all areas of the law. This includes employment.
If you are in need of a solicitor Contact Law can offer you the following:
Customised service – They take the time to understand your requirements and then match a solicitor to your specific needs.
The right solicitor – getting a solicitor with the right amount of experience in the right area of law is vital
Time saving – They do the hard work to find the right solicitor for your needs saving you time
Local service – They work with more solicitors than any other referral company in the UK, covering all locations and all areas of law
The right price – This is important – Contact Law understand what legal advice should cost and will provide you with a range of quotes so that you know you’re getting a fair price with an appropriate fee-charging structure
Anonymity and privacy – They will not disclose your details to any other party without your prior consent
Access to justice – The case handlers provide free information on the law and the legal process relevant to your case to all consumers and unlike solicitors are instantly
available when called (They answer 99% of new calls within 10 seconds); They know what is the
best next-step for a client, whether it be referral to a solicitor or visiting the ACAS website, and ensure that next step happens instantly; for clients with difficulties funding a solicitor, they can
refer to solicitors offering more flexible fee arrangements (CFAs, deferred fees, etc)
Consumer choice – You have no obligation to use any of the solicitors they refer you to.
In closing, I’m not a lawyer nor do I claim to be one. I’m a regular guy, who has a pretty high paying job which supports my family. This comfortable position was about to be ripped away from me without a care in the world until I sought proper advice and got the help I needed to secure my job.
My wife helped, but sorry, you can’t all have her. This is the next best thing. I hope you at least take the next step and at least enquire. You may have a case or you may not. The point is find out now.